Our Services
At Peters & May we believe in offering a personal service. We excel at communicating with our customers, working together to understand their individual needs and using our knowledge and experience to find creative solutions for shipping dilemmas. Our dedicated staff are here to guide you through every step of the process and ensure that you are getting the best possible service. Our success relies on these values – and you can too!
FAQ
How is Peters and May different from other freight forwarders?
At Peters and May we are committed to providing a personal service to our customers. We have a small, dedicated team who take the time to get to know our customers and the needs of their businesses. Because of this, we are able to offer tailored advice on shipping related matters to ensure that everything runs as smoothly as possible. Thanks to our support, our customers continue to see an improvement in their supply chain management, faster deliveries and an increase in export orders.
How can sustainability be integrated into logistics practices?
As sustainability becomes a more significant concern, questions about environmentally friendly logistics practices and strategies for reducing carbon footprints are common. Here at Peters and May we are focussed on ways to reduce our carbon footprint and have partnered with One Tree Planted organisation, which plants a tree on our behalf for every booking we make.
What is the difference between a freight forwarder and a customs broker?
A customs broker purely handles customs clearance procedures whereas a freight forwarder makes all of the transport arrangements. Many freight forwarders also handle customs clearance formalities. Here at Peters and May we have a dedicated customs manager to handle any of the more complicated issues relating to customs processes.
How are shipping costs determined, and are there any hidden fees?
Shipping costs are generally determined by the size and weight of the cargo. When requesting a quotation it is important to include these details, along with collection and delivery addresses and the mode of transport required.
How can a logistics provider help optimize supply chain efficiency?
We work with multiple customers to manage their inbound and outbound supply chains. In doing so, it gives more control and visibility to our customers to enable better planning and reduce costs and delays.
What are the potential challenges or delays in the shipping process, and how can they be mitigated?
The most common delays in international shipping are caused by production issues, vessel or aircraft delays or over booking, and problems with customs clearance. We try to minimise these delays by working closely with our customers to understand their order schedule, booking as far in advance as possible, and ensuring that documentation is checked in advance to avoid issues arising with customs. This is where our close customer relationships and attention to detail really pay off.